Support

We're here to help.

Masterquestion is a small, quiet app — but if something isn't working or you're not sure how a feature works, the answers below cover the most common questions. Anything else, just write to us.

Get in touch

Reach a real person.

Questions, bug reports, and feature ideas are all welcome. We read every message and usually reply within a few days.

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Frequently asked

Answers, close at hand.

Tap a question to expand it. Nothing here is tracked — this page, like the app, keeps to itself.

Daily reminder

How do I turn on the daily reminder?

Open Settings › Daily reminder in the app and switch it on. The first time, your phone will ask permission to show notifications — tap Allow. A time row then appears; the default is 7:00 pm, and you can tap it to pick any time you like.

The reminder isn't showing up. What should I check?

Almost always it's the notification permission. Check, in order:

  1. In the app, confirm Settings › Daily reminder is on and a time is set.
  2. On your phone, open Settings › Masterquestion › Notifications and make sure Allow Notifications is on.
  3. Check that Focus or Do Not Disturb isn't silencing it at that hour.

If you tapped "Don't Allow" when first asked, iOS won't ask again — you'll need to enable notifications from your phone's Settings using step 2, then toggle the reminder off and on once inside the app.

Your journal & questions

Where are my journal entries stored? Can anyone else see them?

Your reflections live only on your device, in the app's private storage. They are never uploaded, and no one — not even us — can see them. Masterquestion has no account and makes no network calls. See the Privacy Policy for the full picture.

If I get a new phone, do my reflections come with me?

Because everything stays on-device, your entries move only if they're part of your encrypted Apple device backup (iCloud or a computer backup). Restoring a new iPhone from that backup brings the app's data with it. There is no separate cloud sync in the app itself — that's a deliberate privacy choice.

How do I delete a reflection or a kept question?

In the Journal tab, swipe a reflection to delete it (you'll get a confirm step first). To remove a kept question, tap the heart again on the card, or swipe it in the Kept list. Deleting the app removes everything permanently.

Playing & settings

How do the depth levels and Deep questions work?

Every question is marked Light, Open, or Deep. Deep questions ask for real vulnerability, so they stay hidden until you opt in — during onboarding, or anytime via Settings › Deep questions. When playing with others, the idea is that everyone agrees first, and anyone can pass on any question, always.

How do I change the language?

Open Settings › Language and choose from English, Italian, Portuguese (Brazil), Dutch, Spanish, French, or Chinese — or "System default" to follow your phone. The whole app, including every question, switches instantly.

Does the app work offline? Do I need an account?

Yes to offline, no to accounts. Masterquestion works fully with no internet connection, and there's nothing to sign up for. All 132 questions across six decks are built in.

The haptics (taps) aren't working.

Check that Settings › Haptic feedback is on in the app, and that your phone's Settings › Sounds & Haptics has system haptics enabled. Haptics are only felt on a physical iPhone, not in a simulator.

Bugs & ideas

How do I report a bug or request a feature?

Email fmgasparino+mq@gmail.com with what happened (and your iPhone model and iOS version if it's a bug). Feature ideas are genuinely welcome — a lot of the app grew from them.

Didn't find your answer? Write to us — we'd rather hear from you than have you stuck.